Sports Fan Shop Return Policy
Sports Fan Shop unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace defective items or issue a refund for any defective item you wish to return. If you're not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly exchange any item that you're not completely happy with.
Please note the following limitations:
- Items must be returned within 30 days of purchase.
- Items that have been altered in any way or without original packaging cannot be accepted for exchange or return.
- Items purchased from the Sports Fan Shop Online Store cannot be exchanged or returned at any retail location.
- Sports Fan Shop’s return policy does not apply to certain special promotional offers. Please contact our customer service department to obtain full details on the exchange policy for these special promotions.
To Make a Return or Exchange:
If you wish to return or exchange an item for any reason besides defect (see limitations above), you will be responsible for return shipping charges. We will ship your replacement item(s) at no additional shipping charge. All you need to do is complete a Return Merchandise Authorization form, remembering to indicate the style, color and size of your desired replacement item(s). Please ship the item(s) back in their original packaging in any box or envelope. We recommend using a carrier that provides tracking, as Sports Fan Shop is not responsible for any lost shipments.
If Your Order is Defective:
If your order either contains the wrong item(s) or defective items, we'll not only pay the return shipping charges but also send you your indicated replacement(s) with free shipping as well. Contact customer service anytime by emailing firstname.lastname@example.org, Monday - Friday, 8am-5pm CT. An agent will process your request and assist you with return shipping. You will need to fill out a Return Merchandise Authorization form, remembering to indicate styles, color and size of your desired replacement item(s). Please ship the item(s) back in their original packaging in any box or envelope.
Send it here:
Consumer Returns Dept.
Sports Fan Shop
8921 J. Street
Omaha, NE 68127
If you request a refund:
When the returned item is received, the value of your returned item will be credited back to your original payment method as soon as our Returns Department has completed processing your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 5 business days.
If you request a replacement:
When the returned item(s) is received, we immediately process a new order for your replacement item(s) and ship it to you with no additional shipping charge. You may see a new charge on your credit card statement, but the value of your returned item will be credited back after our Returns Department has completed processing your return, usually within two weeks.